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William J. Pallett http://www.deltahotels.com/careers  William J. Pallett is presently the Senior Vice President of People and Quality for Delta Hotels based at the Corporate Office in Toronto. Mr. Pallett is responsible with guiding Human Resources and Quality functions, focusing on training, organization and management development, career development, and developing / implementing / reviewing all human resource initiatives, procedures and policies in order that they reflect Delta's objective; to be the Employer of Choice. Mr. Pallett is an architect of Delta's Quality culture. Delta was awarded the National Quality Institute's Canada Award for Excellence and most recently the Canada Award for Excellence - Healthy Workplace Award. It has also been awarded Canada's Report on Business "50 Best Companies To Work For In Canada" award five years and the Tourism Industry Association of Canada / C.T.H.R.C. Excellence in Human Resources Development Award. William J. Pallett was Director of Management Development for Four Seasons Hotels located at the corporate office in Toronto. In that position, he stewarded training initiatives in virtually every aspect of management for hotels throughout North America. Mr. Pallett and his team developed highly innovative college recruitment and employee retention programmes, and designed and implemented a unique career development / succession / planning / competency profiling system. Prior to joining Four Seasons in 1984, Mr. Pallett garnered a wealth of experience both inside and outside the service industry. He has held senior human resources positions in such organizations as Wardair, Canadian Pacific Hotels & Resorts, Rogers and Maclean Hunter. He has also been a senior consultant specializing in management development and recruitment. A sought-after speaker / lecturer, Mr. Pallett has taught Business Administration and Human Resources Management related subjects at the British Columbia Institute of Technology in Vancouver and Ryerson Polytechnic University in Toronto. He has been a frequent guest speaker to professional associations including the Canadian Retail Council, Conference Board of Canada, the Ontario Hotel Motel Association and the Ontario and British Columbia Hotel Controllers Association, various provincial Human Resources Associations across Canada, as well as private industry groups throughout Canada and the United States. Mr. Pallett is a recent winner of both the Ontario Hostelery Institute's and Hotelier Magazine's prestigious "Educator of the Year" award recognizing leaders in the Canadian hospitality and tourism industry who have made a significant contribution to the industry's culture specifically in training and development. He presently is an Executive Planning Committee member of the Conference Board of Canada's Human Resources Executive Council, is past Business Co-Chair of the Canadian Tourism Human Resources Council, and Chair of the Policy Advisory Board of the University of Guelph School of Hotel and Restaurant Management. He is a former member of the Advisory Committee of Ryerson University's School of Hospitality and Tourism Management. |
