Bill Pallett

<< Go Back to Speakers listing


Bill Pallett

Senior Vice President, People Resources | Delta Hotels and Resorts

William J. Pallett is presently the Senior Vice President of People Resources for Delta Hotels and Resorts based at the Corporate Office in Toronto. Mr. Pallett is responsible with guiding the Human Resources function, focusing on training, organization and management development, employee relations, total rewards, health & wellness, career development, and developing / implementing / reviewing all human resource initiatives, procedures and policies in order that they reflect Delta's objective; to be the best employer ‘of choice’ in the Canadian hospitality industry. Mr. Pallett is an architect of Delta’s highly engaged culture. Delta is a leader in various human resources initiatives, being one of the first corporations in the industry to deploy their Valuing Healthy Minds program, a mental health & wellness initiative. It has been awarded Excellence Canada’s (previously the National Quality Institute) Canada Award for Excellence, the Canada Award for Excellence – Healthy Workplace® Award and most recently its highest distinction – the Order of Excellence Award. It has also been awarded Canada’s Aon/Hewitt 50 Best Companies To Work For In Canada award consistently for 14 years and the Tourism Industry Association of Canada / C.T.H.R.C. Excellence in Human Resources Development Award.

William J. Pallett was Director of Management Development for Four Seasons Hotels located at the corporate office in Toronto. In that position, he stewarded training initiatives in virtually every aspect of management for hotels throughout North America. Mr. Pallett and his team developed highly-innovative college recruitment and employee retention programs, and designed and implemented a unique career development / succession / planning / competency profiling system. Prior to joining Four Seasons in 1984, Mr. Pallett garnered a wealth of experience both inside and outside the service industry. He has held senior human resources positions in such organizations as Wardair Canada (now part of Air Canada), Canadian Pacific Hotels & Resorts (now known at Fairmont Hotels and Resorts and Rogers. He has also been a senior consultant specializing in management development and recruitment.

A sought-after speaker / lecturer, Mr. Pallett has taught Business Administration and Human Resources Management related subjects at the British Columbia Institute of Technology in Vancouver and Ryerson Polytechnic University in Toronto. He has been a frequent guest speaker to professional associations including the Canadian Retail Council, Conference Board of Canada, the Ontario Hotel Motel Association and the Ontario and British Columbia Hotel Controllers Association, various provincial Human Resources Associations across Canada, as well as private industry groups throughout Canada and the United States.

Mr. Pallett is a previous winner of both the Ontario Hostelery Institute’s and Hotelier Magazine’s prestigious Educator of the Year award recognizing leaders in the Canadian hospitality and tourism industry who have made a significant contribution to the industry’s culture specifically in training and development. He presently is an Executive Planning Committee member of the Conference Board of Canada’s Human Resources Executive Council, is the Business Co-Chair of the Canadian Tourism Human Resources Council, member of Excellence Canada Board of Governors and the Policy Advisory Board of the University of Guelph School of Hotel and Restaurant and of the Advisory Committee of Ryerson University’s School of Hospitality and Tourism Management. He is also a member of the board of Kinark, Ontario’s largest agency dealing with you and mental health. Mr. Pallett has his CHRP designation.