Director, Contracting & Operations | Jonview Canada
Nancy graduated from Ryerson University with a degree in Business Management. In 1991, after personal travel, she joined Jonview Canada. She has held management positions in Finance, Reservations, Operations and Customer Service prior to heading the Contracting & Product teams.
As the organization grew, Nancy introduced and developed the Customer Service department, offering 24/7 servicing in all required languages and redefined Jonview’s customer care expectations through its Tour Director servicing. Nancy has overseen inventory management, including direct access and automated space rebuying functionalities. Within system development, Nancy was a business lead as Jonview developed its proprietary reservation system, CCRS, and continues her role as the business lead for development on system pricing and special offer functionalities.
Currently, Nancy oversees the areas of Contracting and Product Development. This includes the buying delivery for Jonview, new product sourcing and development, itinerary planning and internal education on all product offerings.
Jonview Canada is the leading receptive operator in Canada, creating innovative, export-ready products and services and marketing them internationally since 1981. Jonview currently services over 250, 000 visitors annually. In 2003, Jonview was acquired by Transat A.T., Canada’s most significant integrated travel enterprise.