Vice President, Client Services | IDeaS - A SAS COMPANY
James Ruttley joined IDeaS in 1997 with more than 12 years experience in the hotel industry. In the position of Vice President - Client Services, James is responsible for all aspects of the delivery services which IDeaS provides to its clients; including technical & forecasting support, project management, client training, and client management. Previously, James served as Director of Consultancy Services and also as Director of Process Development. Prior to joining IDeaS, James held a variety of senior management roles in major London hotels in the Rooms Division, Conference & Banqueting and Food & Beverage areas. During his time with IDeaS, James has been involved in the design and implementation of revenue optimization solutions for virtually all of IDeaS' clients with particular emphasis on the integration of systematic revenue optimization into the hotel culture.