John D. Burns
Hospitality Technology Consulting
by Lodging Magazine as one of the ten hospitality
experts changing the travel industry, John
Burns established Hospitality
Technology Consulting in 1992 to assist hotels
and other travel companies deal successfully with the increasingly
complex world of electronic travel distribution.
Born and educated
in Canada, Mr. Burns began his hotel management
career at university conference centers, first in Ottawa and then
in Vancouver, B.C.
In 1980 he joined Hyatt International Hotels, serving
as Assistant Director of Sales at the Hyatt Regency
Vancouver and later in the chain's corporate office in Chicago as
Director of Reservation Services. In 1986 he accepted the position
of Director of Reservations at Phoenix-based Ramada, Inc., later becoming
Director of Property Systems Support, with responsibility for all
technology at Ramada's owned/managed properties. In 1990,
he joined THISCO (now Pegasus Solutions) as its
Vice President-Product Development.
Mr. Burns founded Hospitality Technology
Consulting in May 1992. Since then, as HTC's president,
he has headed this international consulting service specializing in
assisting hotel chains and independent hotels in optimizing their
central reservations, electronic distribution and revenue management
programs. Strategic planning of reservations and distribution
technology, marketing program optimization in the
GDS and on the Internet and successful management
of central reservation systems and centers are also core consulting
Mr. Burns, an AH&MA
Certified Hotel Administrator
(CHA), is a past Board
Member of the Hotel Electronic Distribution
Network Association (HEDNA). A member of the International Society
of Hospitality Consultants, Burns is also active in numerous other
travel organizations including HFTP and HSMAI.
In 2002 Mr. Burns
received HEDNA's Outstanding Contributor Award
for his support of the association's activities
over the past decade.
In 2006 he was inducted into the HITEC Technology
Hall of Fame and also that year received the ISHC
He has authored three
training programs for the HEDNA as well as numerous
articles for hotel and travel industry publications - some now used
as course materials by the Cornell University School of Hotel Administration.
Mr. Burns speaks frequently to hotel management,
hotel school, technology, and travel industry audiences.Mr. Burns
and his wife/business partner (Judy) reside in Scottsdale, Arizona.